At MG PROMARKET , we want you to be completely satisfied with your agricultural equipment purchases. If you need to return an item, you will find our clear and transparent policy below, which complies with European consumer protection laws.

1. Return Window

You have 14 days from the date of receipt of your order to request a return and refund.

2. Eligibility Conditions for Return

For the return to be accepted, the item must meet the following conditions:

• The item must be unused, unworn and in the same condition as when you received it.

• It must be in its original packaging, complete with all accessories and brand labels still attached.

• The return must be accompanied by the invoice or proof of purchase.

Note: Sale items (promotions) and gift cards are not eligible for returns.

3. Procedure for Initiating a Return

To begin the return process, please contact us by email at: contact@mg-promarket.com .

Once your request has been validated by our team, the items must be returned to our official address in France:

408 Impasse du Pré d’Enfer, 71260 Senozan, France

4. Return and Restocking Fees

• Return shipping costs: The customer is responsible for return shipping costs unless the item received is defective, damaged upon delivery, or the return is due to an error on our part.

• Restocking Fee: No restocking fee will be charged. (Fee: €0).

• Return method: By mail only.

5. Damages, Problems and Incorrect Items

Please check your package upon receipt. If the item is broken, damaged, or incorrect, contact us immediately by phone or email. We will open an internal investigation and rectify the situation as quickly as possible.

6. Exchanges

The quickest way to get what you want is to return the item you already own. Once the return is accepted by our team, you can make a separate purchase for the new product.

7. Order Cancellations

You can cancel your order free of charge within 24 hours of purchase. If the order has already been shipped in the meantime, you will need to follow the standard return procedure upon receipt of the package.

8. Refund Process

Once we have received and inspected your returned item, we will send you an email notification to inform you of the acceptance or rejection of your refund.

• If approved, the refund will be automatically processed to your original payment method within 14 business days .

• Please note that your bank or credit card company may take some time to officially post the refund to your account.

• If you have not received your refund after 10 working days following our confirmation, please contact us at contact@mg-promarket.com .

Customer Service (Contact Us)

Our support team is available to assist you and is committed to responding within 24 hours:

• Company name: MG PROMARKET

• Telephone: +33 7 73 70 45 45

• Email: contact@mg-promarket.com

• Return address: 408 IMPASSE DU PRE D’ENFER, 71260 SENOZAN, France

• Opening hours: Monday to Friday from 8:00 to 18:00 | Saturday from 9:00 to 18:00 (Sunday: Closed)